Software Development
Healthcare Desktop Application Development for Multi-System Workflow Modernization
The client, a Japan-based provider of healthcare software and medical technology solutions, needed development support for systems used to modernize healthcare operations. The engagement covered both new system development and improvements to existing systems, supporting workflows such as examination result collection, check-in, number calling and examination progress tracking.
Newwave Solutions joined the project under the OSDC model with an 11-member team, contributing to desktop application development across multiple healthcare operation systems. Multiple modules have already been released and are being used by end users.
Client Context
The client provides healthcare software and solutions for medical service operations in Japan. Its systems support different workflows inside healthcare facilities, including health examination data collection, check-in, number calling and examination progress tracking.
Because each system serves a different operational flow, the end users also vary. For example, the examination data collection system is used by doctors, nurses or support staff at healthcare facilities, while the check-in system is mainly used by reception staff.
The broader project purpose was to develop new systems and improve existing ones, helping the client modernize healthcare service operations with more flexible software solutions.
Business Challenges
Modernizing healthcare operations through software
The client needed systems that could support healthcare digital transformation and improve how medical facility workflows are handled.
Improving existing systems with operational limitations
Existing systems needed improvement to address limitations in performance, maintainability and operational flexibility.
Supporting multiple healthcare workflow needs
The engagement covered different healthcare operation systems, including examination result collection, check-in, number calling and examination progress tracking.
Our Approach
Newwave Solutions approached the engagement as a long-term healthcare software development project covering both new system development and improvement of existing applications. Because each system supported a different healthcare workflow and user group, the team focused on separating logic by function and keeping each process aligned with its actual operating sequence.
For complex examination-related logic, the team divided processing by function or by specific inspection scenario. Condition branches were separated and executed in the required business sequence, helping avoid unnecessary overlap or parallel processing
For existing applications, the team supported improvement work aimed at addressing limitations in performance, maintainability and operational flexibility. This kept the engagement aligned with both new system development and modernization of systems already in use.
Technical Decisions
Collaboration Model
Newwave Solutions joined the project under a Dedicated Team model with an 11-member team. The one-year engagement covers development work across multiple healthcare desktop application systems.
The team supports both new development and improvements to existing systems. Delivery is managed through sprint-based work, with progress maintained across each sprint. Quality has been evaluated using indicators such as bug volume relative to code volume, based on the available project assessment.
Risk Handling
A key technical risk came from the combination of complex healthcare workflow conditions, dynamic UI behavior, device integration and low-performance end-user machines. If too many conditions or device-related processes were handled together, the applications could become harder to maintain and more likely to slow down during heavy processing.
Newwave Solutions addressed this by separating logic by function or inspection scenario and controlling condition branches according to the required business sequence.
Delivered Outcomes
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Multiple healthcare systems released
The project has already released many modules, and end users are currently using the systems.
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Healthcare workflow systems supported
The engagement supports systems related to health examination data collection, check-in, number calling and examination progress tracking.
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Support for different healthcare user groups
Depending on the system, users include doctors, nurses, support staff and reception staff at healthcare facilities.
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Performance issue addressed for ShinKenshinkun
ShinKenshinkun has been optimized for low-performance end-user devices. End users have used the system for a long period without reported performance complaints.
Business Impact
The project supports the client’s healthcare software modernization by covering both new system development and improvements to existing applications. This helps the client respond to healthcare workflow needs while addressing existing limitations in performance, maintainability and operational flexibility.
For healthcare facilities, the systems support different touchpoints in the examination workflow, including data collection, check-in, number calling and progress tracking. For the client, the Dedicated Team model provides a delivery structure for handling multiple healthcare desktop application needs within one engagement.
The engagement also gives the client a practical foundation for maintaining and improving healthcare software systems over time, instead of treating modernization as a one-off development activity.
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