Building a Blockchain Wallet That Reduced Support Service Costs by 50%

Our client is a blockchain company focused on making NFT interaction more accessible for individuals, businesses and developers.

They had a clear product vision for a digital wallet app that could support NFT staking, wallet connection and reward tracking. Nevertheless, their in-house team lacked experience in implementing staking flows through smart contracts, especially in a way that could remain simple, secure and scalable for end users.

Rather than building a wallet interface that simply exposed smart contract functions, Newwave Solutions focused on simplifying the full staking journey. The goal was to make every action clear: connect wallet, choose a pool, stake tokens, track rewards, restake earnings, claim rewards or unstake. 

The team shaped the product around three priorities: simplified wallet access, clear staking interaction, and reliable blockchain communication. Users could connect through their preferred blockchain wallet without traditional login friction, then select pools, track rewards, restake, claim, and unstake with less confusion. Behind the experience, a modern Web3 technology stack supported secure on-chain interaction and fast data visibility. 

This approach helped the client balance blockchain complexity with a more intuitive user experience for profitable staking.

Newwave Solutions acted as the client’s end-to-end development partner, handling UI/UX design, frontend development, blockchain wallet integration, smart contract connectivity and overall product implementation. Beyond technical execution, the team collaborated closely with the client to refine staking workflows, validate product decisions and create a seamless experience for both Web3-native users and newcomers.

A dedicated team of 4 specialists delivered the project within 3 months using an Agile approach. Jira was used to manage priorities, track progress and coordinate sprint-based updates, helping maintain alignment between blockchain requirements and a user-friendly staking experience.

In addition to development, Newwave Solutions provided product guidance on feature prioritization and user experience design for key staking actions. This collaborative process helped the client make informed decisions while keeping the project on schedule, within budget and aligned with user needs.

The biggest challenge emerged during WalletConnect integration. Supporting secure access across different wallets introduced technical complexity, and any instability could create friction before users even reached the staking features.

To avoid that risk, Newwave Solutions worked closely with the client to research, validate and refine the integration approach before deployment. At the same time, the team simplified every staking action, from staking and restaking to claiming rewards and unstaking, so users could interact with blockchain functions confidently without needing to understand the underlying smart contract mechanics.