Software Maintenance and Support Services
As a top 10 trusted IT partner in Vietnam, we provide end-to-end software maintenance and support services to ensure your software stays up-to-date, secure, and fully optimized for performance. Our dedicated team handles everything from bug fixes to system upgrades, helping you reduce downtime, improve scalability, and extend the lifecycle of your digital products.
With over a decade of experience in software maintenance services, Newwave Solutions has supported global enterprises and startups alike, delivering proactive maintenance, 24/7 monitoring, and technology upgrades for evolving business needs. Whether you require software maintenance support services or long-term enhancement, we guarantee your software continues to perform at its best.
Years of Experiences
Success Projects
Active Clients
Professionals
Services We Offer
Corrective Care
Adaptive Upgrades
Security Assurance
System Upgrades
Ongoing Support
Our Maintenance Case Study
Multi-Chain Cryptocurrency Wallet App
A cutting-edge cryptocurrency wallet app for secure, self-custodial management of multi-chain digital assets. Available on mobile and as a browser extension, it supports token swaps, NFT integration, and fee-free transactions with reliable performance across platforms.
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Next-level Software Development for Modern Dating Apps
A next-generation Japanese dating application, designed to foster genuine connections through scheduled meetups, seamless communication features, and vibrant community engagement, all built with a strong focus on reliability and exceptional user experience.
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High-Performance Global Weather Intelligence Platform
A cutting-edge global weather intelligence platform delivering real-time and historical data across 200+ international domains, designed with robust architecture to handle massive-scale requests while ensuring exceptional accuracy, reliability, and performance for critical business decisions.
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Cross-Platform Medical App for Medication Management
From barcode to bedside, this application is a cross-platform medical app that was built by our dedicate team, which puts 34,000+ drug records at users’ fingertips — making refills, tracking, and search seamless, while giving developers the flexibility to build faster, smarter healthcare experiences.
See full case studyWhy Our Support and
Maintenance Services?
Proactive Monitoring
Real-time tracking ensures instant detection and prevention of system disruptions.
Global Expertise
Decades of experience across fintech, medtech, and enterprise systems.
Fast Response
Dedicated support team ensuring quick resolutions and minimum downtime.
Data Security
End-to-end encryption and compliance with strict global standards.
Custom Solutions
Flexible engagement for startups, SMBs, and global enterprises.
Transparent Reporting
Detailed KPIs and reports after every maintenance cycle.
Cost Efficiency
Optimize long-term operational costs with scalable, offshore delivery.
Continuous Improve
Regular audits and preventive reviews keep your software future-ready.
Our Software Maintenance
and Support Roadmap
Assessment
We begin by auditing your software’s current performance, identifying bugs, inefficiencies, and compatibility issues. Our team evaluates both code quality and architecture to build a clear maintenance strategy.
Planning
A detailed roadmap is defined covering objectives, resource allocation, and timelines. We classify requirements (bug fixes, upgrades, optimizations) to ensure smooth coordination with your internal or external teams.
Execuition
Our developers apply fixes, security patches, and system updates. We also execute code refactoring, database tuning, and framework upgrades without interrupting your live environment.
Testing
Before release, our QA engineers perform functional, regression, and performance tests to validate the changes — ensuring system reliability. This step aligns closely with our QA testing services.
Deploy
We roll out updates in a controlled environment, ensuring zero disruption. Our DevOps experts manage version releases and verify successful deployment.
Feedback
Post-deployment, we monitor system logs and gather user feedback to measure performance. This step allows continuous optimization, especially for regulated domains like Medtech software services and Fintech Software Solutions.
Support
Our support doesn’t stop after delivery. We provide ongoing assistance, helpdesk support, and system optimization through enterprise-grade maintenance solutions.
Our Levels of Software Support
We provide tiered support to meet your needs, ensuring the right expertise for every challenge—from user queries to complex code overhauls:
- Level 1 (L1): Initial contact for users, offering friendly assistance with basic troubleshooting and quick resolutions via FAQs. Includes efficient ticket logging and escalation when needed.
- Level 2 (L2): In-depth analysis and troubleshooting for issues L1 can't resolve. Handles configuration changes, minor bug fixes, and data recovery, collaborating closely with L3 for complex problems.
- Level 3 (L3): Focuses on code-level debugging, database fixes, and architectural adjustments. Resolves complex integrations and infrastructure issues while implementing enhancements for long-term performance.
- Level 4 (L4) (Strategic & Advisory): Provides high-level technology consulting and strategic guidance for future evolution, including architectural overhauls, major migrations, and system re-engineering.
Frequently Asked Questions
How much do maintenance services cost?
When does my software need maintenance?
Do you handle legacy system support?
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What our clients say
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Let’s Connect
Let us know what you need, and out professionals will collaborate with you to find a solution that enables growth.