Software Maintenance and Support Services

Partner with Newwave Solutions to ensure your software runs flawlessly, securely, and efficiently. Leveraging our ISO-certified testing capabilities, we provide top-class maintenance and support designed to extend your application’s lifespan, optimize functionality, and guarantee seamless operations.

Years of Experiences

Success Projects

Active Clients

Professionals

Services we offer

Corrective Maintenance

Adaptive Maintenance

Perfective Maintenance

Preventive Maintenance

Why Choose Our Company

Deep Expertise

Our specialists possess extensive experience in diagnosing, debugging, and optimizing diverse software architectures and complex codebases.

Flexible Engagement Models

We offer engagement models that adapt to the unpredictable nature of maintenance, from sudden bug fixes to long-term enhancement plans.

Agile Methodology

We apply the Agile methodology to our maintenance work, enabling us to deliver quick, iterative updates and deploy patches efficiently.

Dedicated Customer Support

Our support team is committed to proactively monitoring your software's health and resolving issues swiftly, minimizing any potential downtime.

Solid Security

Our adherence to strict ISMS and NDAs standards guarantees the integrity and confidentiality of your intellectual property and data.

Time Flexibility

We provide time flexibility that ensures we can schedule updates and critical fixes with minimal disruption to your business operations.

Our Levels of Software Support

We provide tiered support to match your specific needs, ensuring the right expertise is deployed for every challenge, from user queries to complex code overhauls:

Level 1 (L1) Support:

The initial point of contact for end-users, providing friendly and efficient assistance.

Basic troubleshooting, user guidance, and quick resolution of common issues through comprehensive FAQs.

Efficient ticket logging and seamless escalation to higher levels when specialized knowledge is required.

Level 2 (L2) Support:

In-depth technical troubleshooting and analysis of application issues that L1 couldn't resolve.

Handling configuration changes, minor bug fixes, and data recovery operations to restore functionality.

Close collaboration with L3 teams for complex problems, ensuring a holistic approach.

Level 3 (L3) Support:

Code-level debugging, database fixes, and architectural adjustments, directly addressing root causes within the software's core.

Resolving complex system integrations and critical infrastructure-related issues.

Implementing major enhancements and refactoring to improve the system's long-term health and performance.

Level 4 (L4) Support (Strategic & Advisory):

High-level technology consulting and strategic guidance for the future evolution of your software.

Deep dive into architectural overhauls, major migrations, and system re-engineering, preparing your applications for the next decade.

Frequently Asked Questions

How do you guarantee the quality of your software maintenance and support, especially concerning testing and bug resolution?

How does Newwave Solutions ensure the security of my data and intellectual property?

Why should my business outsource software maintenance and support to Newwave Solutions?

What is the primary difference between IT software maintenance services and IT software support services?

What pricing models do you offer for software support and maintenance services?

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What our clients say

Andy Helmholz

Brand Strategy Director

Our website plays a vital role in our tourism business, helping us maintain high occupancy rates even during difficult periods. Over the years, Newwave Solutions has been our go-to partner, providing assistance with everything from updating our booking calendar and adding new information to ensuring GDPR compliance. They are excellent at delivering quick and effective solutions to any issue, and their team is always helpful, efficient, and incredibly capable.

Wim Dikstaal

CFO

We engaged Newwave Solutions to test our social networking app, *De Gruyter Brill*, for performance issues and bugs, and they exceeded our expectations. Their team conducted extensive testing, identifying and addressing potential bottlenecks that could have impacted the apps performance. Thanks to their efforts, our app now operates flawlessly, ensuring a smooth and seamless user experience.