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6 ChatGPT Use Cases in the Healthcare industry you should know

March 2, 2023
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More than 1 million people had already used ChatGPT within a week of ChatGPT being launched according to the CEO of OpenAI.  This brand new AI chatbot that has everyone talking to it now can potentially change a variety of sectors, including healthcare. ChatGPT’s ability to collect and analyze enormous volumes of data can enhance hospital services, and pharmaceuticals, and even assist doctors with diagnoses. Below are the b interesting ChatGPT use cases in the healthcare industry.

1. What is ChatGPT?

What is ChatGPT and ChatGPT use cases
What is ChatGPT?

ChatGPT is a conversational AI model developed using various Natural Language Processing (NLP) algorithms and underlying models by OpenAI. ChatGPT can understand and respond to user input (questions) naturally and conversationally, which should increase accessibility by making the model easier to use. This AI chatbot can have conversations with humans, write code, and even pen Shakespearean sonnets.

In the following sample, ChatGPT is asked clarifying questions about our company:

ChatGPT use cases in answering questions & finding information
ChatGPT use cases in answering questions & finding information

How is ChatGPT able to answer questions?

To generate responses, after consuming data from the internet, ChatGPT discards the original data and stores neural connections or patterns it has learned from the data. These connections or patterns are like evidence that ChatGPT analyzes when it attempts to respond to any prompt. Users even can train it by using human feedback to guide the learning process with the specific goal of mitigating the model’s misalignment issues (reinforcement learning).

What is ChatGPT and ChatGPT application?
What is ChatGPT and ChatGPT use cases?

It was trained on a massive data set, so it can respond to a wide array of questions and deliver a variety of tasks. It can be said that ChatGPT is a more powerful AI chatbot than any chatbot created before.

2. What Features Does ChatGPT Offer?

In general, ChatGPT can function as a tool to help users generate high-quality text outputs quickly and efficiently with useful applications in many areas such as education, healthcare, finance, & customer service. Below are some features that will make you want to try ChatGPT:

  • Text Generation and Completion

With the probable input, ChatGPT can produce the answer you need quickly. This AI is perfect for making reports such as patient summaries, hospital discharge summaries, or simply filling out forms.

  • Question Answering

Based on the training data, ChatGPT can respond to inquiries from healthcare experts with speed and accuracy. Then, it can answer basic questions from the patient or their family.

  • Dialogue Generation

The best thing about ChatGPT in healthcare is that it can generate human-like dialogues. The chatbot can be used in various situations like virtual assistants or customer service applications.

  • Natural Language Processing (NLP)

ChatGPT has access to a large amount of data, therefore, it can perform NLP tasks such as sentiment analysis, entity recognition, & summarization.

  • Customization

Chatbot ChatGPT can be fine-tuned for specific use cases in Healthcare. By hiring software development services, you can tweak it for more accurate and relevant responses.

Up to now, pretty much everyone knows that ChatGPT applications and how it benefits our lives. So, if you’re looking for a way to take your business to the next level with AI or any IT services, ChatGPT is totally worth considering.

3. ChatGPT Use Cases: How Can ChatGPT Help Healthcare? 

The healthcare industry has been facing numerous challenges even before Covid-19. These issues are usually related to delays and mistakes in paperwork and outdated systems. With chat GPT, doctors and healthcare providers can use ChatGPT applications in healthcare IT to help them do the paper or speed up the hospital services.  By using ChatGPT, healthcare organizations can see significant improvements in the following:

  • Efficiency
  • Patient care
  • Data management
  • Overall operations
How ChatGPT is trained?
Understand to process of how ChatGPT is trained

Chatbots and virtual assistants

AI-powered chatbots and virtual assistants can provide patients with basic medical advice, answer technical questions, and help schedule appointments.

  • Appointment scheduling & reminders

ChatGPT can be integrated into a healthcare practice’s scheduling system to understand and respond to a patient’s request for an appointment. Besides that, the AI chatbot can also send automatic reminders to patients about their upcoming doctor visits or assist with rescheduling/canceling appointments as needed.

  • Patient onboarding and engagement

AI can be used to create conversational chatbots that can assist patients with their medical knowledge and engage with them throughout their care journey. The chatbot can easily guide patients through registration, hospital workflow, and questions about medicine. This can help streamline the patient onboarding process and improve overall engagement and satisfaction.

  • Financial/insurance management

ChatGPT can use its language processing and machine learning algorithms to understand and interpret patient information, insurance information, and medical codes. It could then use this information to determine coverage and automatically submit claims to the patient’s insurance company.

However, the AI would require specific programming and integration to perform this task. This can be done with your in-house team or by hiring an outsourcing software development company. Note that the new app would require regular updates and maintenance to ensure compliance with relevant regulations and standards.

Electronic health records (EHRs)

Natural language processing (NLP) can help healthcare providers quickly and accurately extract important information from EHRs, such as patient history, medications, and lab results.

  • Data entry into the EHR system

For example, ChatGPT can be trained to transcribe voice notes from a doctor’s visit and enter the information into the patient’s digital record.

  • Generation of documents

Such as discharge summaries and referral letters. This feature can help to improve the efficiency and accuracy of communication.

  • Searching and retrieving information from the EHR system

For example, the AI model can search for specific patient information or generate a list of patients who meet certain criteria.

  • Identifying care gaps

Such as missing lab results or incomplete medical history, and generating alerts for healthcare providers to address them.

Medical imaging

ChatGPT use cases can cover every phase in medical imaging from guiding patients to scanning. Then, when it has the data, AI algorithms can analyze medical images like X-rays, CT scans, and MRIs to detect abnormalities or assist in diagnoses.

Personalized medicine

AI can analyze a patient’s genetic data, medical history, and other factors to help healthcare providers create personalized treatment plans.

Drug discovery

AI can help researchers identify new drugs and predict how medicine will interact with the body. Additionally, by having ChatGPT assist with data management, healthcare organizations can minimize risks in storage and drug information management. These are just a few examples of how AI can be used in drug discovery. As technology develops, we can expect to see even more innovative uses of AI in healthcare.


When it comes to telemedicine, ChatGPT provides patients with on-demand access to virtual health consultations and triages their symptoms. Also, it can help patients identify possible health issues and direct them toward the appropriate course of action.

For telemedicine professionals, Chatbot can give them immediate access to the patient’s medical history, enabling them to make a precise diagnosis faster. Plus, even scheduling consultation appointments can be automated by AI to save more time for patients.

Health Education

ChatGPT can educate students, patients, and even doctors on various health topics, such as managing chronic conditions, understanding treatment options, or adopting healthy lifestyles.

It can provide information and answer questions about health and fundamental human science that is very detailed and quite easy to understand. For example, ChatGPT now can provide accurate, up-to-date information on prescription & over-the-counter medications, including side effects, interactions, and dosage.

In the long run, AI can even be integrated with educational content like images, videos, or research papers to deliver health education more engagingly.

How can I integrate ChatGPT into my current Healthcare software?

ChatGPT use cases in Healthcare software
ChatGPT use cases in Healthcare software

Utilizing ChatGPT in software can be done in several ways, depending on your requirements and the use case of the chatbot. Below are some general steps that can be followed:

  1. Choose a ChatGPT API: OpenAI offers an API for integrating ChatGPT into your software. You can choose a suitable plan and get API access to generate text responses.
  2. Integrate the API: Once you have the API access, you can integrate it into your software using programming languages such as Python, Java, or Node.js. You can use libraries or SDKs provided by OpenAI to simplify the integration process.
  3. Define the chatbot’s purpose: Define its purpose and the scope of its capabilities. Decide what kind of questions or requests it will be able to respond to and create a list of possible inputs.
  4. Implement the chatbot interface: Create an interface for the chatbot that users can interact with. This can be a chat window, voice assistant, or another suitable interface.
  5. Train the ChatGPT model: The ChatGPT model needs to be trained with relevant data to improve its performance. You can use pre-existing training data or create your own based on the use case.
  6. Test and deploy the chatbot: Test it with various inputs and fine-tune its responses. Once you are satisfied with its performance, deploy the chatbot to your software or website.
  7. Monitor and update the chatbot: Track the chatbot’s performance and update it regularly with new training data to improve its accuracy and keep it up-to-date with the latest trends and user needs.

Overall, integrating ChatGPT into software requires a good understanding of the use case and careful planning to ensure that the chatbot is useful and provides a good user experience.

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FAQs about ChatGPT Use Cases in Healthcare

ChatGPT is a promising solution for Healthcare IT teams looking to streamline communication, better patient support, or make data-driven decisions. However, there are still many questions about those benefits and how AI can help. So, here are some of the most asked questions about ChatGPT in healthcare:

  • What types of healthcare providers can use ChatGPT? 

ChatGPT can be used by various healthcare providers, from hospitals and medical centers to health insurance companies and clinics.

  • What data does ChatGPT help analyze?

It enables healthcare teams to access patient records quickly. It makes identifying trends or anomalies in patient histories easier.

  • How can ChatGPT be used in healthcare?

ChatGPT use cases in healthcare have the potential to revolutionize patient care. By leveraging AI power, healthcare providers and doctors can offer more personalized and efficient services while also ensuring that their patients receive the best possible care.

  • How much does it cost?

Various factors, such as the organization’s size, the number of users, and the specific services needed, determine the costs. So, there is no clear answer to this.

Wrapping up

ChatGPT is a game-changer in Healthcare technology that could rapidly transform the way we receive and deliver healthcare. With the help of this new AI system, healthcare providers can move forward with their IT initiatives and improve patient care. They can only focus on patient care while it takes the burden of managing IT off their shoulders.

However, ChatGPT still has room to improve and needs further testing before achieving widespread use in the healthcare industry. Its integration is also such a big trouble in problems related to compliance with regulations, and the relevance of data, to privacy and security issues.

Therefore, consulting a reliable IT company with a proven record of projects involving AI, machine learning, and natural language processing is vital. Only when you completely understand ChatGPT use case and if it truly meets your business objectives, then you should hop into this new area.

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To Quang Duy is the CEO of Newwave Solutions, a leading Vietnamese software company. He is recognized as a standout technology consultant. Connect with him on LinkedIn and Twitter.

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