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What are IT outsourcing services and how do you get benefits from them?

December 19, 2023
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There has been a dramatic increase in IT outsourcing in recent years. It is the business practice that uses external service providers to deliver IT-enabled business processes. Common IT outsourcing can improve your scalability, access to experts, and concentrate on core business development.

Definition of IT outsourcing

Outsourcing, which also includes utility services, software as a service, and cloud-enabled outsourcing, can enable clients to develop the right sourcing strategies, choose the right IT service vendors, and control deals for win-win relationships with the providers. The idea is simple and clear: hire a third-party service provider to fulfill your IT-related needs, instead of sourcing talent in-house.

definition of it outsouring
Definition of IT outsourcing

Types of IT outsourcing

IT outsourcing has become a familiar concept for business enterprises. Nonetheless, selecting an appropriate form of IT outsourcing necessitates a clear understanding of how to categorize IT outsourcing services. The following are some of the most widely utilized types of IT outsourcing.


The act of outsourcing IT-related tasks to a company located in a neighboring country. While this arrangement simplifies travel and communication between the two organizations, the drawback is the restricted range of available options.


Offshore outsourcing involves sending IT-related work to a company in a foreign country. This option usually comes with the added benefit of cost savings. However, it introduces complexities related to different time zones, cultural nuances, and potential language barriers. Despite these challenges, many organizations opt for IT outsourcing firms to capitalize on the financial advantages they offer, seeking global talent pools and diverse expertise.


This type of IT outsourcing is selecting an external service provider based within the same country as the hiring company, to remotely handle the tasks. In this model, local teams are easily accessible, speak the same language, live in the same time zone, and have similar mindsets. 

Cloud computing

Engage an external service provider to deliver IT-related services through virtualized solutions, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

Managed services

Managed services require enlisting the services of an external company to handle network management functions, including IP telephony, messaging systems, call centers, virtual private networks (VPNs), firewalls, network monitoring, reporting, and various other tasks.

5 Benefits of Outsourced IT Services

Massive savings

When outsourcing or contracting IT outsourcing firms, your company doesn’t need to find ways to hire IT professionals and enable them to be qualified. This removes the demand for an in-house IT department as well as a budget for payroll, infrastructure, taxes, and training, among others. Another point of reduction in cost with outsourcing is the transformation of fixed IT costs into variable costs, which helps you to allocate budget effectively. You can upscale or downscale what you pay for depending on your month-to-month needs.

A vast pool of dedicated developers

The first reason why many companies outsourced it solutions was the difficulty in finding qualified specialists. This means having exclusive service and teams that adapt to the demands available, delivering results with expertise and speed. Developers, for example, are introduced to the project only once, and there is no change of team constantly.

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Access to a vast pool of IT experts

Increase productivity and focus on the core business

The power of your company can be enhanced with the help of IT outsourcing especially when it comes to SME companies that don’t have a wide array of IT resources. It is better to leave IT tasks to specialists to allow an in-house team to concentrate on major business activities. When hiring IT outsourcing, these extremely complex issues will be in the charge of the contracted company, leaving your organization to focus on what you do best. 

Top-quality equipment which you don’t have to buy

Another great benefit of outsourcing IT services to a third party is that there’s no need to spend thousands of dollars on expensive equipment and software which you will probably need for handling a few tasks per year. Companies that offer IT support outsourcing services will take care of everything for you so that you can get IT products of the highest quality.

Security and accountability

Maintaining the security of a company’s data can be a delicate task. Information security requires continuous monitoring and investment to stay ahead of threats. The guarantee of a specialized team, that will implement the best data and information security policies available to them (under the penalty of law), is a crucial benefit. Not to mention the fact that the responsibility of keeping your data secure is attached to the outsourcing company.

Hints show that you need to use IT outsourcing services

No efforts for in-house IT department

If your company is too small to open an IT department or you just wish to forgo an IT staff, IT outsourcing is a perfect solution. With outsourced IT, the tasks that the in-house department would handle in exchange for high salaries can be handled at a lower cost.

You wish to save money

With tech outsourcing, you can allocate in-house resources to address better the daily needs of your company. The cost for an IT outsourcing team is much less than the salaries commanded by most in-house IT staffers. This is because MSPs handle nothing but IT for a vast range of clients large and small, whereas an in-house IT staffer would rely solely on you for his or her income.

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You wish to save money

You want the best support technologies

Outsourced IT services use only the most high-grade technologies on the market today. Whereas you might pay a fortune to have top-of-the-line hardware and software arsenals set up in your company offices, the same technology can be accessed offsite at a reasonable monthly rate. Best of all, your in-house staff does not even need to learn the more complicated aspects of hardware operation and software installation because the MSP handles all such tasks.

Choose Newwave Solutions as your ideal IT outsourcing provider

At Newwave Solutions, we offer all-in-one IT solutions for all companies around the world. We deliver projects with 100% energy and manage your IT functions so you can focus on the core business. Contact Newwave Solutions today to learn more about IT services and start your ideal projects soon.


To Quang Duy is the CEO of Newwave Solutions, a leading Vietnamese software company. He is recognized as a standout technology consultant. Connect with him on LinkedIn and Twitter.

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